A chatbot is a software program for simulating intelligent conversations with human using rules or artificial intelligence. Users interact with the chatbot via a conversational interface through written or spoken text.
Chatbots development company is involved usually in applications such as e-commerce customer service, call centers, and Internet gaming. Chatbots for these purposes are typically limited to conversations regarding a specialized purpose and not for the entire range of human communication.
According to Gartner, Chatbots will power 85% of all customer service interactions by the year 2020.
Some statistics about a chatbot
- By 2020, the average person will have more conversations with bots
- 30% of web browsing will be done by voice
- 74% of consumers say they used voice search in the past month
- 47% of consumers are open to buying items through a chatbot
- 37% would buy items from Facebook
Chatbot development platform:
- Facebook Messenger
- Kiko
- Telegram
- Line
- Slack
- Google Assistant
- Cortana
- Amazon Echo
Bot Best Practices:
- Keep it simple
- Optimize for the end user
- Select the right conversation flow
Don’t just go for chatbot because other companies are utilizing them. Blindly using chatbot technology will have disastrous consequences. Bots are not a replacement of humans, rather bridging the gap between brands and consumers in ways that no other marketing platform has been able to do before.
Read Full Article: Chatbot Design & Development Insights
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