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Chatbot Development: All You Need to Know

A chatbot is a software program for simulating intelligent conversations with human using rules or artificial intelligence. Users interact with the chatbot via a conversational interface through written or spoken text.



Chatbots development company is involved usually in applications such as e-commerce customer service, call centers, and Internet gaming. Chatbots for these purposes are typically limited to conversations regarding a specialized purpose and not for the entire range of human communication.

According to Gartner, Chatbots will power 85% of all customer service interactions by the year 2020.

Some statistics about a chatbot
  • By 2020, the average person will have more conversations with bots
  • 30% of web browsing will be done by voice
  • 74% of consumers say they used voice search in the past month
  • 47% of consumers are open to buying items through a chatbot
  • 37% would buy items from Facebook

Chatbot development platform:

  • Facebook Messenger
  • Kiko
  • Telegram
  • Line
  • Slack
  • Google Assistant
  • Cortana
  • Amazon Echo
Bot Best Practices:

  • Keep it simple
  • Optimize for the end user
  • Select the right conversation flow
Don’t just go for chatbot because other companies are utilizing them. Blindly using chatbot technology will have disastrous consequences. Bots are not a replacement of humans, rather bridging the gap between brands and consumers in ways that no other marketing platform has been able to do before.


Jane Brewer

I am Web Analyst I love to analyse the web for the betterment of businesses and providing information to my blog reader. I love to write about trending technologies, specially mobile technologies.

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