Transformation starts from within, with a vision. And this begins from the top. Before embarking on the path, it is important to define mutually agreed goals which have explicit and ongoing support from the top management in a company. That means channelizing your focus on the desired results first, rather than getting sidetracked by new technological possibilities.
A company needs to have a business case in order to articulate the benefits of interagency cooperation and the nature of any data to be shared. Along with that, a clearly viable governance model should be developed so that everyone involved knows who makes, reviews or approves decisions.
According to one survey, process automation and analytics are expected to lead the way as enablers in their organization’s future growth. The survey respondents were eager to highlight their importance to customer experience improvements. Digital transformation is the key driver in process automation which helps companies focus more on cost reduction and customer acquisition.
Image source:- Digital Transformation for 2020 & beyond
Here are 5 areas of focus which can be easily achieved through robust digital transformation consulting in order to create new digital pathways.
1. Be collaborative and creative
It requires for an establishment of an interagency working group with senior-level support in order to promote and manage the integration of departments and services. Achieving integration also takes creativity.
2. Focus on keeping it secure
Data security has to be incorporated across all modernization initiatives, and the staff should be trained to understand when information sharing is mandated, permissible or prohibited.
3. Taking one step at a time
Instead of taking the burden to do everything at once, it makes sense to start in either a single service area or a single aspect of several services. The public sector, at the current pace, it is rightfully moving to a more nimble and agile approach to transformation, underpinned by a clear roadmap for reaching the desired end state. This calls for developing a proof of concept in one service area can produce lessons for other areas.
4. Pinpoint the right metrics
Digital transformation also implies ongoing performance evaluation. It is a matter of selecting key performance indicators carefully and then tracking performance against them automatically and continuously.
5. Never stop moving
One successful and sustainable transformation strategy must include a plan for constantly learning about promising technologies and testing them in order to determine whether and how they might be beneficial for your company. Private sector, for example, is taking steps to reduce its IT footprint — the physical space that hardware takes up or the memory that software uses — for greater efficiency.
Follow these 5 steps to a successful transformation
- Partner with Private-sector and not-for-profit organizations
- Tailor solutions to specific Community needs
- Integrate services and service delivery across departments and agencies
- Create a user friendly portal to a wide array of related services. Broadening
- Develop metrics that focus on meaningful outcomes for the consumer rather than the agency
Conclusion
Looking ahead, into the future, every major organization will need to strike a balance between more proactive support of the customer experience and more dynamic business and operating models. Software-centric operator approach is rising, where IT is interwoven in the fabric of the business, determining the winners and losers.
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